I was very pleased recently to be asked to do a new course on Root Cause Analysis (RCA). Of course, most people feel that they can do this anyway – and during my time as head of internal audit I realize I did as well – and therefore might wonder what the point of having a course is.

However, with five years working as risk and audit consultant, it has become clear that there is much more to RCA than meets the eye. I think one reason it is easy to think that RCA is straightforward is because if an issue appears to have a solution, its tempting to think the Root Cause has been identified. Continue Reading