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We invited James to look out our ways of working from a LEAN perspective, and help us focus on those key areas where we could make real improvement, both for us, as an audit team, and for our customers. James worked closely with one of our sub teams, getting to the root causes of our concerns, and then facilitated a workshop day for the whole partnership where we explored the issues and came up with agreed ways forward. James was energetic and engaging; he clearly knows what gets in the way of organisations being lean, and helped us develop an action plan that we know will deliver results.
James brought very strong project management skills and a clarity of insight to the project. He was extremely effective at simply getting things done and maintained his sense of humour during what was a challenging time for all of us. I am pleased to say that we met all the deadlines and the department is now functioning as it should.
Thank you so much for what has been an extremely valuable training course! The delivery of the training was exceptional and your generous and professional sharing of Pharma knowledge and experience made for a very enriching experience. You did a great job making the material relevant and keeping things interesting… we had multiple comments from participants about how much they enjoyed and found the course beneficial.