Root Cause Analysis
Culture and Auditing Culture
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I contacted [James] for advice as to how Assurance Mapping techniques could be applied in my own authority. Not only were his ideas very constructive, his approach was very professional yet carried out in a friendly, easy going manner which greatly helped my understanding of the issues involved. James was then always happy to deal with any follow up queries I had and he helped to fine tune and discuss the approach with the rest of my team who similarly very quickly formed the same positive view of James’s style and manner. We have recently introduced this new approach into my authority and the results and comments to date have been very encouraging, thanks in no small way to James’s advice and assistance. I would have no hesitation recommending James to anyone.
James ran a very successful lean auditing workshop for us, working in close collaboration with my team and I. It was instrumental in surfacing a number of opportunities to improve our team ways of working and has helped us make improvements in our productivity and value adding contribution. James is to be highly recommended.
I look forward to working with James in the future and would certainly recommend him for any work of this nature given the experience that I have had.
James brought very strong project management skills and a clarity of insight to the project. He was extremely effective at simply getting things done and maintained his sense of humour during what was a challenging time for all of us. I am pleased to say that we met all the deadlines and the department is now functioning as it should.